其实现在还是有很多新手卖家加入跨境队伍行列，跨境电商平台和国内电商不一样，国内有平台线上即时沟通工具，但是跨境电商平台买家与卖家的沟通是通过邮件来沟通的，今天必赢bwin就来给大家提供一些可以参考的亚马逊回复邮件模板。

一、退货类情况邮件模板

1、亚马逊客户因购买的商品因尺寸大小不合适导致退货的邮件模板

Dear customer,

Thank you so much for your great support on us.

So sorry for the inconvenience that the swimming suit did not fit you.

will it be possible to give others as a gift? Or how about we make you a partial refund as away to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further

step. .

Waiting for your reply.

Best regards

Seller's name

2、买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label andRMA instructions via Amazon.Please be advised that the return shipping cost is the responsibilityof the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may beapplied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us,

卖家名.We are a seller by the name嫁名on Amazon and we will only accept returns of ourmerchandise. lf merchandise purchased from a different seller is shipped to us, we will need toship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

3、货物损坏导致买家退货的邮件模板

Dear buyer,

We are sorry to know the product is damage.

Maybe the long shipment make it meet a little accident.

We just a new seller, this product we have loss to sold out, hope you couldunderstand us.

How about we refund $x to you as a compensation and you try to fix the item ?

We will improve the wrap in the future, hope you could agree with us.

lf you have any other idea, please feel free to let we know.

Have nice day !

4、询问客户退货原因的邮件模板

Amazon has informed us that they have isued you a refund on (item).l'm sorry that it didn't meet your needs.

lfit was defective, for our quality control purposes, could you share with me what the defectwas?

lt will help us to improve the product and serve other buyers better.

Thanks!

二、订单及发货类情况邮件模板

1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板

Dear

Thank you so much for your great support on us.We have received your order of"复制订单号"。

We will work on your order asap, we just want to confirm the amount of the compass, didyou order 10 pcs?

lf nothing is wrong, we will ship them asap.

Best regards

2、亚马逊卖家发货到达时间邮件模板

Dear

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best regards

3、亚马逊卖家发错地址邮件模板

Dear

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? lf yes, we will resend you immediately, if not, we willmake you the full refund.

Waiting for your reply and hope your kind understanding.

Best regards

4、亚马逊漏发货没有发货 且点击发货后客人需要运单的邮件模板

Dear

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.we will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend youasap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

5、客户询问货物的tracking number或者有没有发货的回信模板

Dear

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

6、卖家发货后，要求客户写反馈

Dear

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

Seller’s name

7、给买家补发自发货售后件的通知模板

Dear

Hope you are fine and doing well.

We have already arrange the replacement to you for your reference.

(产品具体参数)

The tracking number is __________, please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance.

Thanks for your kindly understanding and support.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

三、发给亚马逊官方的邮件模板

1、遭受到恶意投诉的申述邮件模板

Date:

Ref:

Hello

We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:

Amazon Product ASIN

Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website.

We would like to thank you for your support and looking forward to your response!

Kind regards,

2、请求激活FBA缺失的listing

Dear Amazon

Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help.

Thanks.

3、请求亚马逊帮忙激活listing的修改

示例1 （listing修改）：

Dear Amazon

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out deion to kind remind our buyer.

The deion should be updated as below:

......

Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent.

Thanks so much for your kind help.

示例2 （写错品牌名修改）：

Dear Amazon

We filled our brand name wrongly when we submitting our listing.

The brand name should be:Creaker

(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

以上为整理的亚马逊不同情况的回复邮件模板，希望对做亚马逊的你有帮助。

ECCANG 跨境电商ERP 客服功能提供全自动邮件回复，可做到自动发送回复站内信、标记分类、分配客服等。在邮箱设置功能模块，卖家可以通过创建模板、勾选语种，快速创建新品推广营销邮件、询问物流、发货等模板，做到高效统一。